Frequently Asked Questions
You are here: AFFILIATE /  Tools and Resources /  Frequently Asked Questions
Review commonly asked questions about Assurant Benefit Programs:
Q : What will happen if I do not elect a Health Plan option within eight calendar days of my date of hire or during Annual Enrollment?
A : Click here for default coverage that you will receive if you don’t make an election before the applicable deadline. 

Q : What if I’m hired late in the year? 
A : Depending on your date of hire, your current benefits may or may not carry over to the following year and you may need to enroll for your new hire benefits and the next year’s benefits immediately afterward. Be on the lookout for emails indicating action you need to take at the appropriate times. 

Q : I use tobacco products; how will that affect the rates I pay for my Health Plan coverage? 
A : During the Enrollment process in MyEPIC, you'll be asked to certify whether you have used tobacco products within the last six months. Tobacco users will pay the non-discounted rate of an additional $18.46 per paycheck on top of their rate for their Health Plan coverage and higher rates apply for supplemental life insurance.

Q : What if I am not a tobacco user enrolling for Health Plan coverage?
A : If you certify via MyEPIC that you have not used tobacco products within the last six months, you will pay a non-tobacco discounted rate or receive a credit for your Health Plan coverage. 

Q : I am not a tobacco user, but my spouse/domestic partner is a tobacco user. Will I still qualify for the tobacco-free discount? 
A : If you are not a tobacco user, you will enroll as a non-tobacco user, even if you cover your spouse/domestic partner, and will pay the discounted rates or receive the credit. However, if you do not actively choose your benefit elections during your enrollment period, you will default into the ORANGE Plan option, Employee-only coverage level, and you will pay the non-discounted, tobacco user rates. 

Q : What happens if I waive Health Plan coverage? 
A : If you have health coverage through another source (such as through your spouse's/domestic partner's employer), you can waive coverage under the Assurant Health Plan.

If you choose to waive Health Plan coverage, you must still make an election to waive coverage during the enrollment period (within eight days of your hire date for new hires, or during Annual Enrollment for current employees) or you automatically will be enrolled in the ORANGE Plan option with Health Savings Account at the Employee-only coverage level and you will pay the non-discounted rate. 

Q : When will I receive new insurance ID cards? 
A : If you enroll in the Health Plan for the first time, you will receive your Anthem Blue Cross and Blue Shield (medical) and CVS Caremark (prescription) cards in the mail within 30 days from the date your Confirmation Statement or Elections Summary information is available in MyEPIC. 

If you need to visit your doctor or use your pharmacy benefits before you receive your new cards, you can print temporary ID cards. To print your Anthem temporary ID card, first contact Anthem at 855.285.4212 to request your ID number. Then, using your ID number, visit Anthem.com to sign up and follow the steps to download a temporary ID card. Once logged in, scroll down the Anthem.com home page and click on the “Print Temporary ID Card” from the “Resources” box.

To print your CVS Caremark temporary ID card, visit My Caremark at caremark.com to sign up for an online account and follow the steps to access your temporary ID card. 

If you enroll in the GREEN or ORANGE Plan option and are eligible for an HSA, you will receive a HealthEquity debit card in the mail. To access your HSA funds: 

  • You can use your debit card to pay for eligible expenses such as prescriptions, deductibles and coinsurance as long as you have funds available in your account.
  • Through the HealthEquity website, myhealthequity.com, you also can pay for your eligible out-of-pocket expenses directly from your online account. Contact HealthEquity at 877.977.6123 with any additional questions.
If you have any questions, contact HR Services at 866.324.6513.

Q : What is Assurant's group number with Anthem Blue Cross and Blue Shield?
A : The Anthem group number is 003330108 and is listed on your ID card.

Q : What is Anthem's customer service phone number for Assurant Health Plan participants?
A : The customer service phone number is 855.285.4212.

Q : Do I need a Dental ID card?
A : You don’t need an ID card with the MetLife Dental Plan. If you’d like to print one, you may do so on the MetLife website.
Q : What is Care & Cost Finder?
A : To compare costs for procedures, access this tool directly from Anthem’s website going forward. From the home page, click on “Care & Cost Finder.” Quality and prices for health care can be different depending on where you go and aren’t necessarily related to the quality of care you can expect to receive. Learn more at anthem.com

  • Finding and comparing network doctors, medical services and prescription drugs in your area based on the price you’ll pay and quality of care other patients have received.
  • Seeing personalized cost estimates that take into account your Health Plan and whether you’ve already met your deductible
  • Reviewing step-by-step explanations of past medical spending so you know how much you paid and why
  • Receiving recommendations about ways to find high-quality care and save money.
Your privacy is always protected. Assurant never has access to your individual information or activities on the Care & Cost Finder. When you know more about quality and price, you can make better purchasing decisions. Learn more at anthem.com.

Q : What is LiveHealth Online?
A : LiveHealth Online provides certain professional services online 24/7 for generally less money than the average doctor visit or trip to the emergency room. LiveHealth Online connects Assurant employees outside of work to board certified network doctors via live two-way video from your personal computer, tablet or mobile device. If you are enrolled in the Assurant Health Plan, any costs associated with your online visit will be applied toward your deductible and coinsurance. If you are not enrolled in the Assurant Health Plan, you can still utilize LiveHealth Online, but you will be responsible for the entire fee for the services provided. LiveHealth Online is made available to all Assurant employees and their dependents as a convenience. Questions should be addressed to LiveHealth Online directly at 855.603.7985. 

To learn more, visit LiveHealthOnline.com.
Q : What is a deductible?
A : This is the amount you must pay each year for covered health care and prescription drugs before the Plan begins to share eligible health care costs with you. The exception is for eligible preventive care and preventive prescriptions, which are covered before you meet your deductible. The deductible varies depending on the Plan option you elect, and who you cover.

See The Assurant Health Plan for more information.

Q : What is the out-of-pocket maximum?
A : This is the most you will pay out of your pocket in a given calendar year for your deductible and coinsurance. When you reach the out-of-pocket maximum, the Plan begins paying 100 percent for eligible covered expenses for the rest of the year.

Q : How do the deductible and out-of-pocket maximum work under Assurant's Health Plan?
A : Each year, you must meet your deductible by paying a set dollar amount (depending on the Health Plan option and coverage level you are enrolled in) before the Plan will begin to pay for eligible expenses. Assurant provides a standard contribution into your Health Reimbursement Account (HRA) or Health Savings Account (HSA) each year to help you and your family meet your deductible.

The Family Deductible and Family Out-of-pocket Maximum applies if you elect Family coverage, which means coverage for yourself and any of your eligible dependents (i.e. Employee & Spouse/Domestic Partner, Employee & Child(ren), or Employee & Family).

  • If you elect Family coverage under the BLUE or GREEN Plan option, there is no individual deductible. This means that the entire family deductible must be met before benefits begin for any covered family member (except for eligible preventive care services and preventive prescription drugs).
  • If you elect Family coverage under the ORANGE Plan option, each family member has an individual deductible amount equal to the deductible for Employee-only coverage. Once a family member satisfies the individual deductible, the Plan will begin to pay coinsurance for that family member's eligible non-preventive expenses. The family member does not need to wait for the entire family deductible to be satisfied.
  • Under the BLUE, GREEN and ORANGE Plan options, once the family’s combined expenses reach the family deductible, the Plan will begin to pay coinsurance for all covered family members’ eligible non-preventive expenses for the remainder of the calendar year.
If you elect Family coverage under the BLUE, GREEN or ORANGE Plan option, eligible expenses for all covered family members can be combined to meet the family annual in-network Out-of-pocket Maximum. However, under the ORANGE and GREEN Plan option, an individual enrolled in Family coverage may also meet the individual in-network Out-of-pocket Maximum and covered eligible expenses for that individual will be paid at 100 percent. 

Remember that the deductible does not apply to eligible preventive care services and preventive prescription drugs.

There are separate in- and out-of-network deductibles for all three Plan options. If you are using providers outside of the Anthem network, you’ll pay more for coverage, and be subject to a higher deductible. For all plan options, there are separate deductible and out-of-pocket maximums for your in-network and out-of-network utilization. They do not cross-apply.

Q : What is coinsurance?
A : After your deductible is satisfied, you are responsible for paying a percentage of the costs for eligible expenses you have incurred; this is called coinsurance. If you enroll in the BLUE or GREEN Plan option and use an in-network provider, you will pay 20 percent of the negotiated rate between Anthem Blue Cross and Blue Shield and the provider. If you decide to use an out-of-network provider, you will pay 40 percent of the charges, plus any amounts the provider charges that Anthem determines to be over the Reasonable & Customary (R&C) amount.

If you enroll in the ORANGE Plan option and you use an in-network provider, you will pay 10 percent of the negotiated rate between Anthem BlueCross BlueShield and the provider. If you decide to use an out-of-network provider, you will pay 30 percent of the charges, plus any amounts the provider charges that Anthem BlueCross BlueShield determines to be over the Reasonable & Customary (R&C) amount up to the out-of-network deductible.

Q : Are the contribution rates different for part-time employees? 
A : The Health Plan and Dental Plan contribution rates for part-time employees are the same. The standard contribution to the HSA or HRA is the same for all benefits-eligible employees. See the Rates tab for details.

Q : How can I estimate my expected out-of-pocket costs for network health care in my area?
A : Anthem offers a Care & Cost Finder tool, accessible from Anthem.com to compare network doctors and medical services in your area based on the price you’ll pay and quality of care other patients have received. To check on costs for drugs, you can continue using the "Check Drug Cost & Coverage" tool on Caremark.com. 
Q : How do I find an Anthem Blue Cross and Blue Shield participating doctor in my area?
A :  The Anthem member website, Anthem.com, enables you to search for in-network providers in your area and does not require you to log in. The Anthem network for Assurant is based upon where you live, not where your doctor is located. Go to anthem.com and do not sign in. Select "Providers", then select "Find a Doctor". Search as a Guest by Selecting a Plan or Network, enter Medical for type of care, enter your state. Under Medical (Employer-Sponsored), select the plan/network, then follow these steps:
  • If you live in the state of Florida, scroll down to the Medical (Employer Sponsored) section and choose the NetworkBlue (Advantage Network) as the Plan Type.
  • If you live in the state of Georgia, scroll down to the Medical (Employer Sponsored) section and choose the Blue Open Access POS (Advantage Network) as the Plan Type.
  • If you live in the greater Kansas City service area, scroll down to the Medical (Employer Sponsored) section and choose the Preferred-Care Blue (KC) (Advantage Network) as the Plan Type.
  • If you live in the state of Wisconsin, scroll down to the Medical (Employer Sponsored) section and choose the Blue Preferred POS (Advantage Network) as the Plan Type.
  • All other employees will scroll down to the Medical (Employer Sponsored) section and choose National PPO (BlueCard PPO).

     

  • Click Continue.
  • Choose the type of provider you want (e.g., a doctor, hospital, lab) and location.
  • Click Search.
 * The greater Kansas City service area includes doctors and hospitals in 30 Missouri and two Kansas counties: Missouri: Andrew, Atchison, Bates, Benton, Buchanan, Caldwell, Carroll, Cass, Clay, Clinton, Daviess, Dekalb, Gentry, Grundy, Harrison, Henry, Holt, Jackson, Johnson, Lafayette, Livingston, Mercer, Nodaway, Pettis, Platte, Ray, Saline, St. Clair, Vernon, and Worth; Kansas: Johnson and Wyandotte.

Q : How do I find a network doctor if I don't have access to a computer?
A : You can call Anthem Blue Cross and Blue Shield member services at 855.285.4212 for assistance. Also, some Assurant locations have computer kiosks you can use.

Q : What are the provisions for emergency care when received out-of-network?
A : Emergency room and ambulance charges are subject to the deductible and coinsurance. If you receive care in an emergency room in a true emergency, your coinsurance will be 20 percent after the deductible if enrolled in the BLUE or GREEN Plan option, and 10 percent after the deductible if enrolled in the ORANGE Plan option, regardless of whether you use an in-network or out-of-network provider. If you receive care in an emergency room in a non-emergency situation your coinsurance will be 50 percent under all three Health Plan options. The 50 percent out-of-pocket expense you incur will not count toward your out-of-pocket maximum.

For the definition of an emergency condition and common examples, please see the Assurant Affiliate Health & Welfare Benefit Plan Summary Plan Description (SPD).

Q : I don’t see my doctor or hospital listed in the Anthem Blue Cross and Blue Shield network. What should I do?
A : Anthem’s network includes thousands of physicians and hospitals; unfortunately, not every provider will be in the network. Keep in mind that you always have a choice in the doctor or hospital you use. If you are unable to confirm your provider's participation in the Anthem Blue Cross and Blue Shield network, call Anthem at 855.285.4212.

Q : What if my doctor is out-of-network?
A : If your doctors don't participate in the Anthem Blue Cross and Blue Shield network and you don't want to change providers, you still have coverage available to you. If you are enrolled in the BLUE or GREEN Plan option and decide to use an out-of-network provider, you will pay 40 percent of the charges, plus any amounts the provider charges that Anthem determines to be over the Reasonable & Customary (R&C) amount up to a separate out-of-network deductible. If you are enrolled in the ORANGE Plan option and decide to use an out-of-network provider, you will pay 30 percent of the charges, plus any amounts the provider charges that Anthem determines to be over the Reasonable & Customary (R&C) amount up to a separate out-of-network deductible. You will now have separate deductible and out-of-pocket maximums for your in-network and out-of-network utilization.
Q : Which medical services are considered preventive care?
A : In general, preventive care focuses on disease prevention and health maintenance. It includes the early diagnosis of disease, the discovery and identification of people at risk for development of specific problems, counseling, and other necessary intervention to avert a health problem. Screening tests, health education and immunization programs are common examples of preventive care. 

Whether you elect coverage under the BLUE, GREEN or ORANGE Plan option, you are eligible for the same preventive services. 

Q : How do I make sure that my preventive medical service claim is paid as a preventive service under the Health Plan?
A : When you receive preventive medical services from an in-network provider, your provider should not bill you for these services. Sometimes, however, your doctor's office may incorrectly code your claim as non-preventive. 

At the time of your preventive care visit, it's a good idea to remind the doctor's office staff to code the preventive care you receive as preventive services. If you are billed incorrectly for this visit, you should call your provider's office to ask them to re-code your claim as preventive care services and resubmit it to Anthem Blue Cross and Blue Shield. The doctor's office is responsible for any claim code corrections. Anthem Blue Cross and Blue Shield is not permitted to change these codes. 

Visits to your doctor for treatment of a specific illness or condition are not considered preventive care and will not be covered at 100 percent through the Assurant Health Plan, even if received from an in-network provider. 

Q : Do I need to satisfy my deductible before coverage for in-network preventive care begins?
A : No. Eligible in-network preventive services are covered at 100 percent. You do not have to satisfy your deductible before taking advantage of these benefits. 

Q : How will the Health Plan pay benefits if I receive preventive medical services from an out-of-network provider?
A : If you choose to visit an out-of-network provider, the preventive visit will be subject to the out-of-network deductible (and also count toward the in-network deductible) and coinsurance. In addition, out-of-network doctors may charge more than Reasonable and Customary (R&C) charges, and you will be responsible for any charges that are above the R&C amount. You will now have separate deductible and out-of-pocket maximums for your in-network and out-of-network utilization. 

Q : How are preventive medications covered under the Assurant Health Plan?
A : Preventive medications are not subject to the deductible. Eligible generic preventive medications will continue to be covered at no cost to you, and eligible brand preventive medications will continue to be covered before you meet your deductible. View the preventive medication list on the Resources page. 

Q : How does Assurant develop its preventive services and medications lists?
A : In developing the preventive services list, Assurant is using the available information provided by the Department of Health and Human Services under Health Care Reform, continuously updating as the law requires. 

For preventive drugs, the Internal Revenue Service has not determined which classes of medications it considers preventive. Major insurance carriers and Pharmacy Benefit Managers such as CVS Caremark have stepped in to fill this void by developing their own lists. 

Assurant’s Preventive Drug List includes medications that both Anthem Blue Cross and Blue Shield and CVS Caremark consider preventive.
Q : How do I enroll in a Health Reimbursement Account?
A : When you enroll in the BLUE Plan option, it is automatically associated with an HRA – you do not need to enroll separately for the HRA. An HRA is an IRS-sanctioned arrangement that allows an employer to reimburse for medical and prescription expenses incurred by participating employees. HRAs reimburse only those items (coinsurance and deductibles) that are not covered by an employer's standard Health Plan. Reimbursements are tax-free. 

Q : How is an HRA funded?
A : The HRA includes the standard contribution from Assurant to help pay for your deductible and coinsurance. At the start of each plan year, if you are enrolled in the BLUE Plan option, your HRA will be credited with $200 for Employee-only coverage or $400 for Family coverage. Family coverage includes Employee and Spouse/Domestic Partner and/or any number of children. 

Only Assurant is allowed to contribute to your HRA. 

Q : How does the HRA pay for medical expenses?
A : The BLUE Plan option has an $950 in-network ($1,950 out-of-network) deductible for Employee-only coverage and a $1,900 in-network ($3,900 out-of-network) deductible for Family coverage. The deductible is the amount you must pay out-of-pocket each year before the plan will begin to pay for any eligible non-preventive health care expenses. 

Remember that if you elect Family coverage under the BLUE Plan option, there is no individual deductible. This means that the entire family deductible must be met before benefits begin for any covered family member (except for preventive care services and preventive prescription drugs). Any combination of you and/or one or more of your dependents can incur expenses to meet the family deductible. As you incur eligible expenses, Anthem Blue Cross and Blue Shield automatically will apply the balance in your HRA to help meet your deductible or coinsurance until your account is exhausted. Any remaining balance not used during the calendar year is rolled over for use in the next calendar year. 

Remember, preventive services and medications that are paid at 100 percent do not reduce your HRA balance. 

Q : How does the HRA pay for my prescriptions?
A : When you purchase prescriptions at a participating pharmacy or through the CVS Caremark Mail-Order Service, your prescription costs automatically will be deducted from the available funds in your HRA at the point of service. This means that if you have enough funds in your HRA to cover your prescription costs, you will not have to pay anything out-of-pocket at the pharmacy. Generally, these amounts will be applied against your HRA balance on the same day. 

If you have exhausted the funds in your HRA, then you will pay for your eligible prescription expenses out-of-pocket until you meet your deductible (for non-preventive prescriptions). When you meet your deductible, you then pay the following: 

  • 50 percent of the cost, up to $75 at participating pharmacies for a 30-day supply.
  • 50 percent of the cost, up to $150 for a 90-day supply using the CVS Caremark Mail-Order Service or CVS retail pharmacy.
  • If you fill your prescription at a non-participating pharmacy, you are responsible for your coinsurance plus the difference between the amount charged by the pharmacy and CVS Caremark's discounted price.

Eligible generic preventive medications are not subject to the deductible and are available at no cost to you, whether you fill a 30 or 90-day supply. You also can fill 90-day prescriptions at CVS retail pharmacy locations and enjoy the same discount as mail-order. Eligible brand name preventive medications are not subject to the deductible. 

When a prescribed brand name drug has a generic equivalent, you will receive the generic equivalent unless your physician specifies Dispense as Written or DAW on the prescription. If the physician does not specify DAW and you elect the brand name drug, you will pay your share of the cost plus the difference in price between the brand name and the generic drug. 

Q : Do I keep my HRA if I waive coverage, terminate employment, or switch to the GREEN or ORANGE Plan option?
A : No. The HRA is not transferable. This account only is available if you are enrolled in the BLUE Plan option. You cannot transfer your HRA to an individual account like you can with the Health Savings Account (HSA). 

Q : What happens to my account balance if I leave Assurant?
A : If you leave Assurant and you participate in the Health Reimbursement Account (HRA), it can be continued under COBRA. However, the HRA is not portable. 

Q : May I still participate in the Health Care Flexible Spending Account (FSA) with an HRA?
A : The type of Health Care Flexible Spending Account (FSA) you can participate in will vary based on which Health Plan option you elect. If you enroll in the BLUE Plan option or if you waive Health Plan coverage, you can participate in what's called a "General Purpose" FSA. A General Purpose FSA is one that covers most eligible out-of-pocket health care expenses including medical, prescription, dental and vision expenses.
Q : How do I enroll in an HSA?
A : If you enroll in the GREEN or ORANGE Plan option, which are high-deductible health plans, an HSA will be set up for you automatically, and the company contribution will be deposited directly into your HSA. You also will have the option to contribute to the Health Savings Account (HSA) through payroll deductions. The HSA can help pay for your qualified out-of-pocket health care expenses during the year. Since unused balances roll over from one year to the next, it also is a great way to save for future health care expenses. If you are not eligible to have an HSA because you are enrolled in Medicare or other Health Plan coverage that is not a high deductible Health Plan, contact HR Services. The company contribution will be paid to you in cash as taxable income. 

Q : How can I contribute to an HSA?
A : HSAs can be funded by both the employee and employer. You can elect to have funds deducted from your paycheck to be deposited into your HSA. The contribution should be in your HSA within two to three business days after payday. 

  • There are two ways that you can make contributions to the account. You can elect to have your contributions deducted on a pre-tax basis through payroll deductions. Alternatively, you may make contributions via check(s)/electronic funds transfer (EFT).
  • If you contribute to an HSA by check or EFT, you can claim your contribution as a deduction when you file your income taxes. Assurant will not take deductions for HSAs held at institutions other than HealthEquity.
  • If the contributions you make through payroll deductions are less than the maximum allowable annual contribution, you may choose to send in additional contributions by check to make up the difference at some point during the year.
Q : When will I see Assurant's contribution to my HSA and when can I access the funds?
A : Assurant will deposit $200 for Employee-only coverage and $400 for Family coverage into the HSA two business days after your first paycheck of the year or following the end of your initial enrollment period. 

Q : How do I access the funds in my HSA?
A : There are two ways to access your funds to pay for your qualified health care expenses. You can access your HSA funds through a debit card or you can set up online payments. 

  • You will receive a new debit card from HealthEquity along with important account information.
  • You can pay for your qualified expenses through the online bill pay system at myhealthequity.com.
Q : Can I change my contribution amount or stop payroll deductions for my HSA? 
A : 
Yes. You can start, stop, or change your HSA contribution amount or stop your contribution prospectively at any time, for any reason. Your changes will be implemented as soon as it is practicable. To make changes to your HSA contributions, visit MyHR through Connect. 

Q : May I still participate in the Health Care Flexible Spending Account (FSA) with Assurant's Health Plan?
A : The type of Health Care Flexible Spending Account (FSA) you can participate in will vary based on which Health Plan option you elect. 

If you enroll in the GREEN or ORANGE Plan option, you can participate in what's called a "Limited Purpose" FSA - one that only covers dental, LASIK surgery and vision hardware expenses. Out-of-pocket medical and prescription drug expenses are not eligible for reimbursement through the Limited Purpose FSA. These expenses can be paid from your Health Savings Account. 
 
Q : I participate in the company's Grandfathered Long Term Care plan and my premiums are deducted from my pay. How can I get reimbursed for these expenses from my HSA?
A : Long-term care insurance premiums will continue to be deducted from your pay. You can reimburse yourself for the cost of this insurance (up to the limits of IRS Section 213(d)(10)) through HealthEquity’s easy-to-use online payment tool. It's important that you save your documentation of your premiums paid (e.g., final pay stub of the year) and that the amount of the withdrawal from your HSA is less than or equal to the amount the IRS considers a qualified medical expense. 

Q : What happens to my account balance if I leave Assurant?
A : The Health Savings Account (HSA) is portable (you can take it with you) after termination or retirement from Assurant. You will become responsible for all fees associated with your HSA after leaving Assurant. 

Q : If I switch from the BLUE Plan option to the GREEN or the ORANGE, will any funds remaining in my HRA transfer to my HSA next year?
A : Once you stop participating in the BLUE Plan option, any funds remaining in the HRA will be forfeited unless you have claims to be submitted that were incurred while you or your dependents were covered under the Blue Plan option — they will not transfer to your HSA. 

Q : If I switch from the GREEN or the ORANGE Plan options to the BLUE Plan option, will any funds remaining in my HSA transfer to my HRA next year?
A : Once you stop participating in a GREEN or ORANGE Plan option, you keep any funds remaining in your HSA and become responsible for paying any maintenance fees associated with the account. The funds will not transfer to your HRA; however you may continue to use the money in your HSA to pay for your eligible out-of-pocket health care expenses. You will no longer be able to contribute to your HSA while not enrolled in a qualified high deductible health plan such as the GREEN or ORANGE Plan option. 

Q : Where can I check my HSA balance?
A : You can easily view your balance on Anthem's member website Anthem.com and link to view your transaction history at myhealthequity.com

Q : How do I know what expenses are eligible for reimbursement from my HSA?
A : For a list of expenses that are eligible for reimbursement through your HSA, you can refer to the Assurant affiliate Health and Welfare Benefit Plan Summary Plan Description, or visit irs.gov and click on Forms and Publications, Publication 502. The penalty for using your Health Savings Account funds for non-qualified medical or prescription expenses is a 20 percent excise tax (income tax penalty). 

Q : Can I use my HSA to pay for expenses before the money is in my account?
A : You only can use your HSA when you have money available in the account. You cannot draw against future deposits. If you need to pay for your health care expenses and you don't have enough money in your HSA, you can pay with a personal credit card or a personal check, then reimburse yourself later for these expenses, once funds are available.

Q : I am turning 65 next year and will be eligible for Medicare. Am I still eligible for an HSA?
A : No. If you are covered under any other plan that is not a high deductible health plan such as Medicare or Tricare, you are not eligible to contribute or receive employer contributions to an HSA. However, you can still use the funds in your HSA to pay for your qualified health care expenses. You should contact HR Services for details on tax consequences relating to an HSA when you have other coverage. 

Q : Are my dependents eligible for an HSA?
A : You only can use the HSA for medical expenses for qualified tax dependents as defined by the IRS. 

If you cover a dependent who does not qualify as a tax dependent (such as an adult child or a domestic partner), you cannot use your HSA to pay for his or her expenses. These dependents may set up their own HSA and may contribute up to the maximum amount of $6,900 for family coverage. To set up an account, your dependent can call Anthem BlueCross BlueShield customer service at 855.285.4212. 

Q : What is the Customer Identification Process (CIP) and who should I contact if I have issues?
A : The CIP is a federally required identification process used to confirm an individual's eligibility for a Health Savings Account. 

You may fail the CIP because your personal information, (i.e., SSN, date of birth, name or address) submitted by Assurant to HealthEquity may not reflect the most current information on file for you (e.g., you recently moved). 

If you are eligible for an HSA, but you failed the CIP, it is important to respond directly to HealthEquity and provide the necessary documentation as soon as feasible to ensure that an HSA can be opened for you.

Q : Who do I contact if I need a new HSA card?
A : Contact HealthEquity member services at 877.997.6123. If your card is lost or stolen, you must contact HealthEquity immediately. 

Q : I have another Health Savings Account and would like to merge my accounts together. What is the process?
A : Contact HealthEquity member services at 877.997.6123. If your card is lost or stolen, you must contact HealthEquity immediately.
Q : When will I get my prescription card?
A : If you are enrolling in the Health Plan for the first time, CVS Caremark will mail you your prescription cards and prescription benefit booklet. If you need a temporary prescription card, you may log in to the CVS Caremark website and go to the Prescription & Coverage tab and under the My Coverage tab to print one. You will need your user name and ID. If are not already registered, you will need to do so. Your prescription benefit booklet also can be printed out directly from the CVS Caremark website after you have registered. 

Q : Which medications are considered preventive?
A : For the list of medications that are considered preventive by the Assurant Health Plan, see the Resources page. For exact terms, conditions, limitations and exclusions please refer to the Assurant Affiliate Health & Welfare Benefit Plan Summary Plan Description (SPD)

Certain new drugs including compound prescription medications costing $300 or more will require prior authorization from CVS Caremark to confirm medical necessity and ensure only the most clinically appropriate medications are covered. You still will be able to receive the medications you need, as long as CVS Caremark confirms their medical necessity before you buy them. 

Caremark periodically reviews their formulary. Certain formulary medications may be excluded from coverage from time to time and impacted family members will be notified. 

Q : Must I first meet my deductible before the Plan will begin to pay 50 percent of my prescription drug costs?
A : The deductible does not apply to preventive drugs under the BLUE, GREEN and ORANGE Plan options. Assurant will continue to provide 100 percent coverage for generic preventive medications. If you take a preferred brand name preventive drug, you will pay 50 percent of the cost up to a maximum of $75 per prescription for a 30-day supply. If you take a non-preferred brand name preventive drug, you will pay 50 percent of the cost up to a maximum of $100 per prescription for a 30-day supply. If you take a preferred brand name preventive drug, you will pay 50 percent of the cost up to a maximum of $150 per prescription for a 90-day supply. If you take a non-preferred brand name preventive drug, you will pay 50 percent of the cost up to a maximum of $200 per prescription for a 90-day supply.

For non-preventive prescriptions, you will first need to meet your deductible before the Plan will begin to pay benefits. 

Q : What is Dispense As Written (DAW)?
A : When a prescribed brand name drug has a generic equivalent, you will receive the generic equivalent unless your physician specifies Dispense as Written or DAW on the prescription. If the physician does not specify DAW and you elect to receive the brand name drug, you will pay your share of the cost plus the difference in price between the brand name and the generic drug. 

Q : Each of the Health Plan options reimburses non-preventive prescription drugs at 50 percent, up to the maximum per prescription. What does "up to the maximum per prescription" mean?
A : For example, the maximum amount that you will have to pay (after the deductible, if applicable) for a 30-day supply of a non-preventive, preferred brand prescription medication is $75. If a 30-day supply of this medication costs $200, you will pay $75 (50 percent of $100, capped at $75) and the Plan pays $125.

Q : What is the maximum I will pay in prescriptions in any Plan year?
A : The out-of-pocket maximum for your Health Plan option (BLUE, GREEN or ORANGE) is for your medical and prescription drug costs combined. Once you reach your out-of-pocket maximum, the Plan pays 100 percent for your eligible prescriptions and other covered medical expenses for the balance of the calendar year. 

Q : Are there any prescriptions that are not covered?
A : Other information regarding prescription drug exclusions and limitations can be found in the Assurant Affiliate Health & Welfare Benefit Plan Summary Plan Description . Visit the Resources page for the list of medications that will require prior authorization to be dispensed. 

Q : How do I pay for my prescriptions with my HSA?
A : There are two convenient ways you can pay for your prescription costs using your HSA: 

1. You can use your HSA debit card at the point of service, or when filling out the mail-order form.
2. You can pay using personal funds (via cash, check or a personal credit card) and then reimburse yourself using funds from your HSA. To reimburse yourself, you may use the convenient online bill pay system to transfer funds from your HSA directly into your personal bank account.

Q : How do I order prescriptions using the Mail-Order service?
A : To use the CVS Caremark Mail Order service you will need to complete a Mail-Service Order Form and send it to CVS Caremark at the address specified on the form, along with your original prescription(s) and the appropriate payment for each prescription. The mail order form is available here.

Q : What is the difference between the three tiers of prescription drug coverage?

A : Assurant's Health Plan includes three tiers of prescription coverage: generic, preferred, non-preferred, based on what drugs you need.

By using preferred medicines, you can help make sure you get better value based on your plan and individual needs. Visit caremark.com to review your preferred drug list, updated quarterly, to find out which therapeutic medicines provide you with greater savings. Here are definitions of each of the three tiers:

Tier 1: Generic - generic drugs must have the same active ingredients as the original brand name drug.
Tier 2: Preferred brand - brand name drugs listed on the CVS formulary/covered drug list.
Tier 3: Non-preferred brand - brand name drugs not listed on the CVS formulary/covered drug list.
Q : What is Prior Authorization?
A :  A prior authorization is a process used to determine the medical necessity, appropriateness and efficiency of certain health care services, or to assess the safety and effectiveness of certain medications. Services that may require prior authorization may be surgical services, items of durable medical equipment, drugs, etc. It is sometimes referred to as pre-authorization or pre-certification. To see some examples of services that may require prior authorization, review the Assurant Affiliate Health & Welfare Benefit Plans Summary Plan Description (SPD)

Q : What is my role in obtaining prior authorization for medical services?
A : All covered services and medications requiring prior authorization may be handled by your treating or referring physician, whether he or she is in-network or out-of-network. Ultimately, it is your responsibility to ensure prior authorization has been completed and approved with Anthem Blue Cross and Blue Shield and CVS Caremark, whenever prior authorization is required, before receiving care. If a medical service subject to prior authorization is not approved, coverage may be denied. Once medical information is received, a denied claim can be reopened and re-evaluated. Any services or hospitalization days found not to be medically necessary will not be covered. The phone numbers to call for prior authorization is located on the back of your ID card. 

Caremark reviews their formulary/covered drug list quarterly. Certain formulary medications may be excluded from coverage from time to time and impacted family members will be notified.
Q : Is preventive eye care covered?
A : Yes, a preventive vision exam is covered at 100 percent and the deductible will not apply if you use an Anthem in-network provider. You can find a list of participating vision providers on Anthem.com or call Anthem at 855.285.4212 for assistance. 

Q : What are the eye care discounts I am eligible to receive?
A : For new frames, lenses or contacts, Anthem Blue Cross and Blue Shield members have access to discounts through thousands of providers nationwide including Target, LensCrafters and 1-800-CONTACTS. 

  • Visit eyewearspecialoffers.com to search for participating eyewear providers near you.
  • Provide your Anthem ID card at the time you receive services to receive the discount.
For Lasik Surgery, you can receive discounts through the Premier Lasik Network and TruVision. 

  • Visit premierlasiknetwork.com or call 866.767.2179 to learn more about available discounts and participating providers.
  • For more information on TruVision discounts and participating providers, visit truvision.com or call 877.575.2020.
  • Identify yourself as an Anthem Blue Cross and Blue Shield member and provide your social security number when you make your appointment.
Assurant employees also have access to discounts on eye exams and eyewear through MetLife's VisionAcess Program.
For more information or to find a participating provider visit www.metlife.com/mybenefits or call 1-888-GET-MET8.
Provide your program code, MET2020, when making an appointment or receiving services or materials.
Q : I have more than one medical plan. How will my benefits be paid?
A : Some people have coverage under more than one group medical plan. Coordination of benefits provisions determine which plan is the primary carrier – the one that must pay benefits first. Please see the Assurant Affiliate Health & Welfare Benefit Plans Summary Plan Description (SPD) for a summary of these rules. 

Q : How is Durable Medical Equipment covered?
A : Durable Medical Equipment is subject to the deductible and coinsurance for the Health Plan option you elect. If your provider recommends Durable Medical Equipment that will cost $5,000 or more to rent or purchase, you must first contact Anthem Blue Cross and Blue Shield to pre-certify or the expense will not be covered by the Health Plan. For examples of covered Durable Medical Equipment, please see the Assurant Affiliate Health & Welfare Benefit Plans Summary Plan Description (SPD)

Q : If a medical procedure is not a covered expense under the Health Plan, will the cost be applied toward my deductible and out-of-pocket maximum?
A : No, the cost of a medical procedure that is not covered under the Plan does not count toward the deductible or the out-of-pocket maximum. 

Q : If you go to the doctor for a routine preventive service and the doctor requires you to come back every quarter for an appointment and blood work, will these additional services be considered preventive?
A : No. If as a result of a routine preventive service, a medical condition is suspected or identified, any further exams and tests for the disease will be considered diagnostic and will be subject to deductible and coinsurance. 

For more information on covered preventive services, please refer to the Resources page.

Q : If you are pregnant, do you have to pay the doctor's office visit each time you visit the OB/GYN?
A : It depends. Some providers use a global fee, where all the doctor office visits are charged at the time of delivery. However, other providers might bill per visit. It is important for you to check with your treating provider regarding how they bill for all services related to a pregnancy, (i.e., doctor visits, blood work, ultra sounds, etc.). Remember that you are responsible for your deductible and coinsurance. Contact Anthem Member Services at 855.285.4212 for detailed information.
Q : Who can I contact if I experience any technical issues with MyAssurantBenefits.com?
A : You can contact the Assurant Help Desk at 800.554.6386 if you experience any technical issues with MyAssurantBenefits.com or submit a service ticket via the MyIT link on Connect.